We know things can change, so in the event that you can no longer attend the performance of Cluedo on your chosen date, processes have been implemented to provide a stress-free exchange experience.
Playhouse, QPAC customers: Tickets may only be exchanged for other performances of Cluedo at the Playhouse, QPAC in Brisbane. Exchanges must be made no later than 7 days prior to start of originally ticketed performance. Please contact QPAC via the help desk.
Comedy Theatre customers: If exchange request is due to illness, you must contact Marriner Group Customer Service no later than 10am for Matinee, or 12pm for evening performance and proof of illness is required, if request is received after these times the exchange cannot be applied. Ticketek customers, please submit an online request here.
Her Majesty’s Theatre customers: Ticketek customers, please submit an online request here.
Theatre Royal Sydney customers: Exchanges must be made no later than 48 hours prior to the start of the originally ticketed performance and may not be made for the same performance. Exchanges cannot result in fewer tickets or seats in a lesser price category than originally purchased. A $10 per ticket fee applies up to a maximum of $30 per exchange transaction. All exchanges are subject to availability. To arrange an exchange, please submit a request to Theatre Royal Sydney’s Box Office.
Terms and Conditions
Tickets may be exchanged for any other single performance on sale at the time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.
Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third-party providers are subject to their exchange policies, we recommend contacting them directly.
Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.
New special offers may not be applied to exchanged tickets.
Exchanges may not be made to reduce the total number of tickets originally purchased.
Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.
Complimentary tickets and resold tickets are not eligible for exchange.
Other restrictions may apply. Exchange policy may change or be revoked without notice.
For Playhouse, QPAC:
For information on accessibility bookings for Cluedo in Brisbane, please call 136 246 or email [email protected] to enquire. For more information on planning your visit and QPAC’s service and amenities, as well as its policies, please visit the venue’s website here.
For Comedy Theatre:
For Accessibility bookings for Cluedo in Melbourne, please submit your online request here, or call 1300 11 10 11 (option 2), Monday to Friday 9am to 5pm and Saturday to Sunday from 1 ½ hours prior to performance times. For more information on planning your visit and Comedy Theatre’s services and amenities, as well as its policies, please visit the venue’s website here.
For Her Majesty’s Theatre, Adelaide:
For accessibility bookings please contact 131 246, email [email protected] or visit an in-person Ticketek Outlet.
For Theatre Royal Sydney:
Accessibility bookings for Cluedo at Theatre Royal Sydney can be accessed in the Event and Ticketing Details section of their website. For further information on accessibility visit the Theatre Royal Sydney’s Accessibility information.
Cluedo runs for approximately 90 minutes with no interval. Show times are subject to change.
Age recommendation of 12+ years.
The play includes depictions of murder, gun shots, firearms and brief flashing lights.